Once we’ve dispatched your items, we’ll send you an email to the email address you used to place the order. Just so you know, any orders placed over the weekend or on a Bank Holiday will not be dispatched until the next working day.
We are happy to deliver to a different address other than the billing address; you just need to ensure the correct address is selected at the checkout stage. And while we can change the address, we can’t change the name, so we will always post to the person who has placed the order.
If we do send to your workplace, we will fulfil our end of the order process by delivering the package to your workplace but for obvious reasons, we’re afraid we can’t be responsible if the package then goes missing once in your building.
We are happy to offer a refund or exchange on any product purchased, provided it is returned in perfect condition (unwashed and unworn) together with a valid receipt within 14 days of purchase. If items are made especially for your individual requirements, they cannot be refunded or exchanged.
Unfortunately we can’t offer free returns, and are not responsible for items that are lost in the post, so we recommend you use a postal service which insures you for the value of the package.
Post to:- Isle of Skye Knitwear, 3, Upper Milovaig,Glendale,Isle of Skye, IV55 8WY.